Terms of Sale

INFORMATION ON ORDERS, SHIPMENTS, PAYMENTS AND RETURNS

1. GENERAL


The following terms and conditions as well as all other related rules adopted by Le Gemelle Gioielli Italiani and made available as indicated (collectively, "Conditions of sale") will apply to all sales of LE GEMELLE GIOIELLI ITALIANI products that you (the "Customer" or "you") you can order from LE GEMELLE SRLS, a company organized and existing under Italian law and whose registered office is in Via Giovanni Paolo II n. 8, 36030 Marostica (VI), Italy ("Le Gemelle Gioielli Italiani" or referred to in this deed as "we", or "our") either (a) by calling by phone or the customer contact center of Le Gemelle Gioielli Italiani (the “Customer Contact Center”), whose telephone number or email address is indicated on the website or (b) from the internet by accessing the website Le Gemelle Gioielli Italiani (the “Website”).


These Conditions of Sale apply exclusively to purchases made from the Customer Contact Center or the Website. Le Gemelle Gioielli Italiani may modify the Terms of Sale from time to time, at its sole discretion.


The Conditions of Sale applicable to orders placed through the Customer Contact Center or the website are those in force at the time of placing the order. In the case of an order placed from the Website, when you check the "I accept" box or similar box in the order confirmation section of the Website before placing your order at Le Gemelle Gioielli Italiani, you confirm that you understand and accept the these Conditions of sale in their entirety. In case of refusal of these Conditions of Sale, no Le Gemelle Gioielli Italiani product can be ordered from the Website or from the Customer Contact Center.


Anyone wishing to use the Customer Contact Center or the website will be deemed, by virtue of the use made, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which, by reference, are integrated with the these Conditions of Sale. Customers using the Customer Contact Center will have access to our Privacy Policy as set out in "Order Acceptance".



2. WHO CAN MAKE PURCHASES


Only those who (a) have reached the age of majority (eighteen in most countries), (b) have the legal capacity to enter into contracts and (c) have a shipping address in the European countries listed in Article 12, can order products from the Customer Contact Center or from the Website (for further details, see the payment and shipping sections below). If you are a minor or unable, by law, to enter into a contract, a parent or legal guardian must enter into an order on your behalf and therefore accept these Terms of Sale. Any order entered into in contravention of this provision will be null and void.


By placing an order through the Customer Contact Center, or from the website, you declare and warrant that you are a final customer in good faith and that you will not supply, sell or distribute Le Gemelle Gioielli Italiani products or products of the brands represented by nor will these products be purchased for commercial purposes or to derive any other commercial advantage. If despite our best efforts, the product is no longer available or if Le Gemelle Gioielli Italiani believes, for legitimate reasons, that an order violates these Terms of Sale, Le Gemelle Gioielli Italiani may refuse the order.


3. PRODUCT AVAILABILITY: QUANTITY


All orders entered into through the Customer Contact Center or from the website are subject to the relative availability and acceptance by Le Gemelle Gioielli Italiani.


Le Gemelle Gioielli Italiani reserves the right to change the range of items offered on the website or from the Customer Contact Center and may limit, from time to time, the quantity of Le Gemelle Gioielli Italiani products that the Customer can order for each purchase session. .


The Customer Contact Center and the product pages on the website provide all information relating to the products currently on sale through these channels. Attention: only creations with the "Add to cart" button are available for sale on the website. You can also contact the Customer Contact Center (telephone number listed on the website) and you will be provided with further information on the availability of the products and you will be assisted in purchasing.



4. ACCOUNT REGISTRATION; PERSONAL INFORMATIONS


In order to place an order from the Customer Contact Center or from the website, the Customer must register and create an internet account. To register, you will be asked to provide valid and up-to-date personal information, including your name, telephone number and e-mail address, and to confirm that you are of age.


After registering your personal account on the website, you will receive an e-mail message that will allow access to your account on the website and the creation of an account and a permanent password. You will receive a second e-mail message with the summary of the personal information provided when registering your account. The Customer is responsible for the confidentiality and security of the password and access data to his account. Le Gemelle Gioielli Italiani is not responsible for any abuse of the Customer's account resulting from the access and use of your password and account access data by third parties.


Le Gemelle Gioielli Italiani reserves the right, at any time, to change the information required for placing a new order or registration requirements. Any changes will be indicated on the website. Please see our Privacy Policy and Clause 8 of these Conditions of Sale for more details on how Le Gemelle Gioielli Italiani uses the personal information provided.


In case of changes to the information provided to the Customer Contact Center or on the website, please log in to your account and update this information directly on the website, inform the Customer Contact Center of such changes (telephone number and email address indicated on the website) or to communicate them to Le Gemelle Gioielli Italiani as indicated in our Privacy Policy. Furthermore, if Le Gemelle Gioielli Italiani reasonably believes that a third party has violated a Customer's registration, a password and / or an unauthorized access has been made, it will immediately delete and close this account and inform the Customer by e-mail or by telephone. .



5. ORDERS


If you wish to place orders on the Website, your order will be managed as follows: Once you have chosen a product, you can add it to your cart. It will then be possible to proceed with the purchase of additional products and add them to the cart (depending on availability and quantity limits) or proceed to "Order". It will also be possible to delete one or more products in the cart.


If you order from the customer contact center, or from the website, you will be asked to provide other personal information, including the shipping address, billing address and payment details. The Customer guarantees that all personal information provided to Le Gemelle Gioielli Italiani is true and correct. For security reasons and to prevent any fraud, Le Gemelle Gioielli Italiani, or its external suppliers, may collect further information. Consult our Privacy Policy for further information on how Le Gemelle Gioielli Italiani uses, and for how long it retains, the personal information provided.



6. PRICES, TAXES AND SHIPPING COSTS


All prices indicated on the product pages of the website or indicated by the Customer Contact Center are inclusive of VAT, but net of shipping costs and other taxes, unless otherwise indicated. The currency used will be updated based on the shipping destination after receiving the delivery address.


Le Gemelle Gioielli Italiani reserves the right to change prices and delivery costs at any time and without notice. The price of a product and the delivery costs indicated on the website or communicated by the customer contact center, as indicated by Le Gemelle Gioielli Italiani at the time of order confirmation, will be honored by Le Gemelle Gioielli Italiani. Any description or information regarding the weight of the precious materials and the number of stones and carats is provided as an indication and may vary slightly. The actual VAT applied to purchases will be calculated at the time your order is actually shipped, at which time you receive an Order Confirmation (as defined in Clause 10). Please note that changes in applicable law between the order date and the date the user receives an order confirmation may result in changes in the tax associated with the purchase. If the resulting change is an increase in the sales tax charged to you, we will contact you and ask you to reconfirm your purchase.


We may offer a VAT refund mechanism for products delivered to certain European Union countries and no later than thirty (30) days after their export outside the European Union. This mechanism will not be available to customers from the European Economic Area.



7. VERIFICATION AND CONFIRMATION BY THE CUSTOMER


The Customer is obliged to carefully check all the details before proceeding with the order from the customer contact center or from the website, including, without limitation, the details of each purchase.


Once you have completed the verification of the order, tick the box "I have read and accept the conditions of sale" and then click on "Order with payment obligation" or a similar button on the Website to place the order. By placing the order, Le Gemelle Gioielli Italiani is offered the offer to purchase the products you have placed in the "Shopping Cart". Unless otherwise indicated in these Conditions of Sale, Le Gemelle Gioielli Italiani reserves the right to refuse, cancel and cancel orders at any time for legitimate reasons. For example, Le Gemelle Gioielli Italiani may refuse, cancel or cancel an order in the event of an ongoing dispute relating to a payment for a previous order, or if Le Gemelle Gioielli Italiani believes that the Customer has violated the conditions of sale.


8. PAYMENT

8.1. Payment by credit or debit card


Payment can be made by credit or debit card by following the instructions on the Website or by contacting the Customer Service Center.


When placing an order on the website, the Customer must enter their payment details on the respective page. In the case of a telephone order, the credit or debit card number and the three or four digit security code indicated on the back or front of the card must be communicated to the Customer Contact Center (CCV2 / CVC2 / CID ). The telephone conversation may be recorded for security and quality control reasons, but certain indications relating to your credit card information will not be recorded by our Customer Contact Center or will be fully encrypted and used exclusively for card transactions. Please consult our Privacy Policy for further details on how Le Gemelle Gioielli Italiani uses, and for how long, personal information and conversation records.


Credit / debit card holders are subject to validation and authorization checks by the card issuer. If the issuer of the payment card denies authorization for the payment due to Le Gemelle Gioielli Italiani, it will be the Customer's responsibility to contact the issuer to resolve the problem. Le Gemelle Gioielli Italiani will not be responsible for any delay or non-delivery.


For order management, Le Gemelle Gioielli Italiani can pre-authorize the card used for payment. The amount of your purchase will be blocked on the card until the goods are shipped to the shipping address provided to Le Gemelle Gioielli Italiani. Subsequently, an Order Confirmation will be sent and the relevant amount to be paid will be charged to the card. With the offer to purchase Le Gemelle Gioielli Italiani products and brands represented by it on the website or the Customer Contact Center, Le Gemelle Gioielli Italiani is expressly authorized to pre-authorize and, at the discretion of Le Gemelle Gioielli Italians, to transmit to third parties or request third parties information (including all updated information) about the Customer, including, but without limitation, the card number, to authenticate your identity, to validate your card, to obtain an initial card authorization and authorizing individual purchase transactions. Consult our Privacy Policy for more information on how Le Gemelle Gioielli Italiani uses, and for how long it retains, your personal information.


Pursuant to this contract, the payment procedure services for goods and / or products purchased on this Website by credit or debit card are provided by Le Gemelle Gioielli Italiani, depending on the type of payment method used for the '' purchase of goods and / or services.


8.2. Payment by bank transfer


Orders placed through the Customer Contact Center or on the Website can be paid for by bank transfer. Always indicate the order reference number in the bank transfer form. Always indicate the order reference number in the bank transfer form.


After placing the order and selecting the bank transfer as the payment method, Le Gemelle Gioielli Italiani will wait for the payment to be received before proceeding to process the order. If the amount to be paid is not credited to our bank account within seven (7) working days following the order, the order will be canceled.


Le Gemelle Gioielli Italiani will not charge any commission for payments made by bank transfer. Please make sure that Le Gemelle Gioielli Italiani receives the full amount to pay specified in the Order Receipt before processing the order placed. Please note that some financial institutions may charge fees for making bank transfers.


8.3 Payments via Paypal

It is also possible to pay via PayPal, as indicated on the Site.


8.4 Security


Le Gemelle Gioielli Italiani takes precautions, including administrative, technical and physical measures, to protect personal information against loss, theft, abuse and against unauthorized access, disclosure, alteration and destruction. Le Gemelle Gioielli Italiani uses the Secure Sockets Layer (SSL) encryption system for all internet pages where personal information is required.


Le Gemelle Gioielli Italiani is committed to protecting the customer's personal information for the entire online sales process. However, it is not possible to guarantee the security and integrity of the data transmitted to the website and therefore Le Gemelle Gioielli Italiani cannot be held responsible for damages or losses deriving from the use of the internet, as in the case of hacking (illegal intrusion into computer systems ). For more information on how Le Gemelle Gioielli Italiani uses and protects customer information, please see our Privacy Policy.


To secure transactions and prevent fraud, Le Gemelle Gioielli Italiani will carry out an anti-fraud and credit card verification. When placing the order, the Customer will be deemed to have authorized Le Gemelle Gioielli Italiani to carry out these checks and, where Le Gemelle Gioielli Italiani deems it necessary, to transmit or obtain personal information that the Customer has provided to Le Gemelle Gioielli Italiani for authenticate your identity, to validate your credit card, to obtain credit card pre-authorization and to authorize a specific purchase transaction.



9. NOTICE OF RECEIPT ORDER


Once you have placed your order through the customer contact center or on the website, you will receive an order notice by email which will contain the details of the order and the Conditions of Sale. The order receipt notice will contain an order reference number attributed by Le Gemelle Gioielli Italiani. Once received, carefully read these Terms of Sale and be sure to keep the Order Reference Number for any inquiries about it.


This acknowledgment of receipt of order does not constitute acceptance of the order placed. After the transmission of the order receipt notice, Le Gemelle Gioielli Italiani will carry out the normal usual security checks and then proceed with the management of the order placed.



10. CONFIRMATION OF ORDER BY BARTORELLI GIOIELLERIE


Upon shipment of the product you have ordered and when Le Gemelle Gioielli Italiani has completed the security checks, Le Gemelle Gioielli Italiani will send a written order confirmation by email.


Le Gemelle Gioielli Italiani will take care to keep the information relating to all orders as required by current legislation. These documents are accessible to the customer by registering on the website or by contacting the Customer Contact Center.



11. PROOF OF CONSENT


Order receipt and order confirmation sent by email are considered received when they can be accessed on your computer, mobile device or PDA.


The Order Confirmation and all automatic registration systems used by the Client Relations Center or the Platform will be proof of a binding agreement between you and Le Gemelle Gioielli Italiani.



12. FREE SERVICES


The following additional services are available free of charge, offered on the website or by the Customer Contact Center:


12.1. Gift box, packaging with signature Le Gemelle Gioielli Italiani


Our gift boxes are elegant and bear the signature of Le Gemelle Gioielli Italiani. The Le Gemelle Gioielli Italiani box is built to contain a precious object. If the Customer or the recipient of the gift decides to return the product, the product must be returned in the original packaging.





13. SHIPPING POLICY


We only accept orders for delivery to addresses located in Europe.


The delivery costs and the estimated delivery time will be indicated on the website or by the customer contact center before the order is placed and summarized in the order receipt notice. For further information, please consult the website or contact the Customer Contact Center.


When estimating the delivery times of the package, evaluate the time required for credit approval, for verifying the address and for processing the order, as well as for receiving payment in the case of a bank transfer. When the order is finalized and ready for shipment, Le Gemelle Gioielli Italiani will send the order confirmation by email.


We will do everything possible to ensure delivery with the courier within the expected delivery time, from the date of our order confirmation.


Each delivery package will contain, in addition to your purchased Le Gemelle Gioielli Italiani product: (i) all related accessories, if any, (ii) a thank you note, (iii) the document binder, which includes the Product Manual and Certificate of Authenticity and International Guarantee, if applicable; (iv) a paper ticket with your message; (v) the return form and prepaid return label and (vi) the priceless packaging.


Le Gemelle Gioielli Italiani covers the purchase with insurance for the time of transport and until delivery to the customer. An adult's signature is required to confirm the delivery of each Le Gemelle Gioielli Italiani product. From that moment, the responsibility for the product passes to the Customer.



14. INVOICES


When ordering products on the website or from the Customer Contact Center, as a customer, you will have the option of choosing to receive an invoice to your billing address. If you decide you do not want to receive an invoice, you can still request an invoice at any time by calling the Customer Contact Center (phone number listed on the website) by providing correct identification to the Customer Contact Center.


Le Gemelle Gioielli Italiani will not send the invoice and payment details to the recipient of the gift.


15. CUSTOMER'S RIGHT OF WITHDRAWAL


If the Customer is a resident of the European Union, he has the right to cancel the contract within 14 days without having to give reasons. This period will expire within fourteen (14) days following the day on which the Customer, or another person in the Customer's name, takes possession of the product.


To exercise this right of cancellation, you can contact the Customer Contact Center (telephone number and e-mail address indicated on our website) to obtain a Return Number (RN), which we will confirm to you in writing.


If the Customer withdraws from the contract, the payments already made will be refunded, including delivery costs (with the exception of additional costs, where the Customer has expressly chosen a different type of shipment than the less expensive type of standard shipment used, or proposed by Le Gemelle Gioielli Italiani), promptly and in any case within 14 days from the date on which we will become aware of your decision to withdraw from the contract.


We will make the refund using the same payment methods used by the Customer for the initial transaction; in any case, there are no expenses at his expense for this reimbursement. Please provide a copy of a SWIFT message of the initial transfer if paying by bank transfer, so the refund can be made to the same bank account.


Le Gemelle Gioielli Italiani may suspend the refund until it has received the returned products or until the Customer has documented the return of the products.


The Customer will return the products or send them to us promptly and in any case within 14 days from the date on which they notify us of the decision to withdraw from the contract. This deadline will be deemed to have been met if you return the products to us before the 14-day deadline. Le Gemelle Gioielli Italiani will bear the costs of returning the products on condition that the Customer complies with the instructions below for the return; otherwise, these costs will be charged to the Customer.


The Customer will be responsible for any decrease in the value of the product if the wear is caused by a use that goes beyond the ordinary quality inspection and functional tests carried out on the product. "Quality Inspection and Functional Tests" should be understood as product verification usually done in a retail store. Consequently, if the product is damaged, Le Gemelle Gioielli Italiani will deduct the cost of the repair or replacement from the refund granted.






16. RETURN PROCEDURE


16.1. Return procedure


Products purchased on the website or from the Customer Contact Center can be returned to the following address: LE GEMELLE SRLS Vicolo Amolaretta n. 23 - 45011 Adria (RO), Italy.


To facilitate the return process, please follow the instructions below for all products:


I) Enter the required information, if any, on the return form in the original box or packaging and sign it,


II) Include the completed return form with the product, its accessories, the Product Manual, the Certificate of Authenticity and the International Warranty, as applicable, and all other documents, in the original box and delivery packaging,


III) In the event that the shipment was made by DHL by Le Gemelle Gioielli Italiani, you will find in the package a special DHL return slip already pre-filled and prepaid to be applied on the package,


IV) Seal the delivery packaging and attach the prepaid delivery label to it,


V) Book the collection on the website www.dhl.com or via application from your smartphone by entering the AWB number of the pre-filled coupon to be applied on the outside of the package or contact the DHL Customer Contact Center to arrange the collection.


VI) The package will be collected by DHL and sent to our warehouse.


The Customer must keep a proof of shipment of the returned product, and Le Gemelle Gioielli Italiani accepts no responsibility in the absence of such proof. Only the goods received from the Le Gemelle Gioielli Italiani e-commerce can be refunded or exchanged for another product, depending on the case.


After receiving a returned product, Le Gemelle Gioielli Italiani will verify that the product complies with the Conditions of Sale.


16.2. Conditions for returning a product


Le Gemelle Gioielli Italiani products must be returned in their original condition and must not have been used.


In addition, return the original Le Gemelle Gioielli Italiani box and delivery packaging, with all its accessories, the Product Manual, the Certificate of Authenticity and the International Warranty, as applicable, and all other documents, with all protective materials in order and labels and stickers fixed on the products. Otherwise, Le Gemelle Gioielli Italiani has the right to withhold the corresponding value from the refund granted to the Customer, or to refuse the return.

All returned products will be subjected to the strict Quality Control (QC) of Le Gemelle Gioielli Italiani to ensure that the returned products comply with the above requirements.


If the returned product satisfies the Quality Control (QC), Le Gemelle Gioielli Italiani will proceed with the refund or exchange of the product, depending on the case.




16.3. Customer product change


Customers can exchange a product purchased on the website or through the Customer Contact Center with another Le Gemelle Gioielli Italiani product if the product to be exchanged meets the Conditions of Sale.


If a product is returned to be exchanged for another product at the Le Gemelle Gioielli Italiani e-commerce by a Customer, only the Customer will be authorized to receive a refund of the price difference, if the product to be exchanged is more expensive than the desired product. If the returned product is less expensive than the desired product, the Customer will have to pay the price difference.


In both cases, Le Gemelle Gioielli Italiani will send an email to the Customer specifying the value of the returned product, the price of the item with which the original product was changed and the difference that the Customer must pay or the amount that the Customer has the right to receive.


17. MANUFACTURER'S WARRANTY


Le Gemelle Gioielli Italiani takes extreme care that each product strictly complies with the company's quality criteria and that it has passed all tests, both in a functional and aesthetic sense.


The products chosen are covered by the guarantee of Le Gemelle Gioielli Italiani. If the Customer wishes to repair a product covered by the Le Gemelle Gioielli Italiani Guarantee, please consult the Le Gemelle Gioielli Italiani Guarantee and contact the Customer Contact Center for further information.



18. LEGAL WARRANTY


The consumer has legal rights according to the national legislation in force which regulates the sale of consumer goods; these legal rights are not affected by these Conditions of Sale.



19. REPAIR


For any questions regarding repairs, please contact our Customer Contact Center (telephone number and e-mail address indicated on the website).



20. PRICE ACCURACY, PRODUCT DESCRIPTIONS


Le Gemelle Gioielli Italiani pays the utmost attention to ensuring that the information published on the website is accurate, in advertisements or in the catalog, or by the Customer Contact Center. Le Gemelle Gioielli Italiani does not confirm the price of a Le Gemelle Gioielli Italiani product until the order confirmation has been issued by Le Gemelle Gioielli Italiani, which confirms the existence of a binding sales contract. If the actual price of a Bartorelli Gioiellerie product is higher than the price indicated on our website, Le Gemelle Gioielli Italiani must contact the customer for instructions before sending the order, or, where Le Gemelle Gioielli Italiani cannot obtain such instructions, may reject the order and notify the customer of the refusal.


Every effort will be made to ensure that descriptions, photographs or graphic representations of Le Gemelle Gioielli Italiani products displayed on the website or in a catalog are as accurate as possible. However, Le Gemelle Gioielli Italiani does not guarantee that these materials or other contents are free from errors, whether it is inaccuracy, omission, outdated data or otherwise. Consequently, the Customer's only solution in the event of an error of this nature is to return the product as set out in our return policy.



21. FINAL PROVISIONS


Information and complaints. In the event of a complaint, we invite the Customer to contact our Customer Contact Center at the following addresses: Le Gemelle Srls - Vicolo Amolaretta n. 23 - 45011 Adria (RO), Italy. For further information or complaints, you can also contact the Customer Contract Center at the telephone number and e-mail address indicated on the website.


Online dispute resolution. As a consumer resident in the European Union, the Customer has the right to lodge a complaint with an alternative dispute resolution body. To find a list of these bodies in your country, you can refer to the online dispute resolution platform of the European Commission at the following address: http://ec.europa.eu/consumers/odr/


Indivisibility of the contract. The Conditions of Sale, including the policies contained therein (e.g. the Privacy Policy) constitute the whole of the contract between the Customer and Le Gemelle Gioielli Italiani for the purchase of Le Gemelle Gioielli Italiani products from the customer contact center. or from the website, and cancel and replace all previous conditions of sale.


Severability. In the event that a provision of the Conditions of Sale is held partially null or inapplicable by a Court for any reason, it will be null or inapplicable exclusively to this extent only, and the validity and enforceability of any of the other provisions of the Conditions of Sale they will not be altered.


22. JURISDICTION CLAUSE


These Conditions of Sale are governed and interpreted in accordance with the laws of the Italian Republic without reference to the conflict of legal provisions, and with the exclusion of the Convention for the International Sale of Goods.


23. JURISDICTION


You can initiate proceedings against Le Gemelle Gioielli Italiani either in the courts of the Italian Republic or in the country where you reside. Le Gemelle Gioielli Italiani can also initiate proceedings against the Customer in the courts of the country where the Customer resides.


Without any restriction of initiating a proceeding before a Court, Le Gemelle Gioielli Italiani or the customer will first of all put all the efforts necessary for a period of thirty (30) days to settle in an amicable way any dispute or disagreement that may emerge about the product. , on the Conditions of Sale for any violation of the latter.



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